Qurkies | Return
Qurkies wants everyone to be happy, that includes you! In the unwanted event that you are not satisfied with your order, you have 14 days to return your order. How? You can read that here.
When you want your money back, you send your product back at your own expense. You will then receive the full purchase amount (including any shipping costs) return. If you return a part of an order, the amount of the returned products will be refunded. This amount is possibly reduced by shipping costs if the new order amount, after deduction of the returned products, becomes lower than the "free shipping" limit. Unfortunately we can not take back personalised packages as we can not resell them.
Send an email to: firstname.lastname@example.org and mention:
- Your name and bank account number (for refund purchase amount)
- Order number and date of the order
- Which products are returned
- Reason for return (optional)
Please note: it is important that the product is in its original condition and returned in the original packaging so that we can properly assess this product.
- After you have informed us, you can then return the product to us in its original condition and in its original packaging.
- Clearly state the order number on the package.
- Save any shipping receipt.
- After receiving and checking the package, we will refund the relevant amount within 5 working days.